Please see below for our list of hardware and software requirements to view webinars.*
System Requirements:
- Windows 10 or higher
- Apple MacOS 12 or higher
- iOS 15.5 or higher
- Android 12 or higher
Browser Requirements:
- Google Chrome 122 or higher
- Mozilla Firefox 123 or higher
- Safari 17 or higher
Please note: We do not offer support for third-party browsers (ex: Brave or DuckDuckGo) or beta versions or compatibility modes. Private Browsing when viewing on a mobile device is not supported.
Log in locally; do not log in using a VPN, cloud server, remote desktop, etc.
Network Requirements:
- T1, Hi-speed DSL or Cable
- 4G LTE***
- Your internet speed should be at a minimum 450Kbps, though 750Kbps or higher is recommended for streaming media.
- You may check your approximate internet speed here: https://fast.com
Screen Resolution Requirements:
It is recommended to view the environment with a minimum display resolution of 1366 x 768. Lower resolutions will display but certain areas may be cut off in the display. Please keep in mind that you can move the individual boxes to fit your particular display if this happens. You can also adjust the zoom level of your browser to bring all windows into full view.
Viewing Suggestions:
- Please disconnect from any VPNs or virtual desktops
- Disable third-party plugins or extensions such as Adblockers or pop-up blockers
- Close unnecessary applications to free up system resources
- Reboot your device if it's been a while to free up system resources
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* - External factors may affect or disrupt your viewing experience even if you meet all of these requirements.
** - Is supported but known to have a higher rate of issues due to operating system limitations
*** - In areas of high cellular traffic or low network signal, customers on 4G may experience buffering and/or issues loading resources such as the slides.