✅ 1. You Didn't Meet the Presence Check Requirement
To be granted access to the post-evaluation (and ultimately receive CE credit), you must respond to at least 50% of the presence checks during the live webinar.
These presence checks appear randomly throughout the session and require a click or acknowledgment to confirm your attendance.
⚠️ 2. Technical Issues During the Webinar
If you experienced issues such as:
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Disconnection from the webinar
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Not seeing presence checks
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Using an unsupported browser/device
…it’s possible the system didn’t register your attendance properly.
🧑💻 3. You Attended On-Demand, Not Live
This article only applies to Live CE sessions. If you're watching an on-demand recording, the evaluation process may differ. Please refer to this article instead:
How to Get Credit for an On-Demand Course
💬 Still Need Help?
If you believe you met the presence check requirement or had technical issues that prevented proper tracking, please submit a request here and provide the name and date of the webinar. We’ll be happy to investigate and assist.